In recent years, Jingdong has continuously released large-scale moves in air-conditioning categories, not only some models are installed in 0 yuan, but also supported in the core urban areas of Beijing, Tianjin, Shanghai, Hangzhou, Nanjing, Guangzhou, Shenzhen, Chengdu, Wuhan and Xi'an. Delivery and integration.
On March 6, 2018, Jingdong Air Conditioning's "Three Guarantees Only One Year Cannot Be Repaired" service will be officially launched, covering most of Jingdong's self-operated air-conditioning brands and products.
It is reported that consumers only need to purchase air-conditioning products with the "three-pack problem only one year change", they will receive a value of 168 yuan (hang up) / 269 yuan (counter machine) service. Within one year from the completion of the order, if there is a hardware quality failure, the machine can not be used normally, consumers can directly apply for the service through Jingdong, APP, customer service phone and other methods.
When the service application is completed, JD will provide on-site inspection and confirmation services. The door-to-door inspection priority will be provided by the Jingdong Financial Cooperative brand after-sales service provider. If the consumer does not have a JPO partner brand after-sales service, the other cooperation will be Three-party service providers come to the door for testing. If there is no service provider in the area, the remote video detection process will be detected. In short, it is 100% guarantee that consumers' service applications can get perfect feedback.
If tested. The fault is true to provide new machine service, the new machine is purchased from Jingdong Mall, the new machine order information consumers can query through Jingdong customer service. The service provider of Jingdong Financial Cooperation will pick up the old machine first (the part will not be charged for the dismantling fee), and then the new opportunity will be delivered to home by Jingdong and installed. A complete set of complete and streamlined services will completely solve the worries of consumers buying air conditioners in Jingdong.
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